At Mon Prix, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we will do our best to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be unused, in the same condition in which it was received, and in its original packaging when applicable.
Before sending any item back, please contact us first at mailto:Mypricemonprix@outlook.com. Do not return an item to the address shown on the shipping package unless we specifically instruct you to do so.
Because Mon Prix works with different fulfillment partners, the correct return address may vary depending on the product and order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Please include:
Your order number
A description of the problem
Clear photos or video showing the issue
Photos of the shipping label or packaging when requested
Once the issue is reviewed, we will let you know the available solution, which may include a replacement, refund, or other appropriate resolution.
Non-Returnable Items
Some items may not be eligible for return for hygiene, safety, or product-specific reasons. This may include certain:
Personal care or hygiene products
Opened or used health and beauty products
Perishable goods
Customized or personalized products
Gift cards
Downloadable or digital products
Items damaged through misuse or normal wear and tear
If you are unsure whether an item can be returned, please contact us before sending anything back.
Return Shipping
If a return is approved because the item is defective, damaged, incorrect, or there was an error with the order, we will provide instructions regarding return shipping.
For returns requested for other reasons, return shipping costs may be the responsibility of the customer unless otherwise stated.
Please do not send a return without first receiving return instructions from Mon Prix.
Refunds
Once an approved return or refund request has been reviewed, we will notify you.
Approved refunds will normally be issued to the original payment method.
Please allow time for your bank, credit card company, PayPal, or payment provider to process the refund after it has been issued.
Late or Missing Refunds
If you have been notified that a refund was issued but have not received it yet:
Check your bank or payment account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, contact us at mailto:Mypricemonprix@outlook.com.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will try to cancel the order before it enters processing or fulfillment. Once an order has already been processed or shipped, cancellation may no longer be possible and the return process may apply instead.
Contact Us
For questions regarding returns, refunds, damaged products, or order issues, contact:
Mon Prix / My Price
Email: Mypricemonprix@outlook.com
Phone: 581-888-6433
Online Store – Canada
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.